Euro-Kitchen, Inc. strives to provide our valued customers with the best customer service in the industry. We have posted customer Frequently Asked Questions (FAQs) for your convenience; we recommend you check these out as they cover a wide range of useful information. However, if these questions and answers do not answer your questions, you may contact us by phone or email contact address from the list below:

Return Merchandise Authorizations (RMAs), Order Notifications and Claims:
1) If you have any questions regarding our RMA procedures, obtaining a Return Merchandise Authorization number, have an inquiry regarding the status of an existing RMA.
2) If you have recently been alerted with a notification email regarding a credit decline, shipping method, or address verification issue.
3) If you have recently received damaged merchandise, or if a package is missing/lost en-route.
Please direct your correspondence to the below address so that we may assist you with a resolution: support@euro-kitchen.com.cn

Product Information and General Inquiries:
1) If you have any questions regarding our carried merchandise such as warranty, product specification or product description information, or if you notice a possible error with a particular product's description/specifications.
2) For all other general/misc inquiries such as: account information, ordering, and shipping; and/or needed assistance with a recently placed order, please direct your correspondence to our customer service address below: sales@euro-kitchen.com.cn